Below are a series of common questions and information we hope will address your
interests in a BPG home warranty:
What is a home warranty?
A home warranty is a service contract that helps protect homeowners against the
cost of unexpected repairs and replacements of covered major systems and
appliances that break from normal usage. When a covered item breaks, HWS will
repair or replace it and all the homeowner pays is a small trade call fee.
Aren't I already covered by my homeowner insurance?
No - homeowner insurance doesn't cover the cost of home repairs caused by normal
wear and tear. For instance, if your water heater leaks and damages your floor,
a homeowner policy may cover the cost of repairing the water damaged floor, but
not the cost of replacing the water heater. In this way, a home warranty and a
homeowner policy complement each other. For complete coverage, you really need
both.
What items are available for coverage?
BPG home warranties cover major appliances like dishwashers and water
heaters. We also cover plumbing systems, electrical systems, heating and air
conditioning systems, and most other major appliances throughout a home.
Coverage is also available for items like swimming pool/spa equipment, well
pumps, and roof leak repair. See your contract for complete terms and
conditions.
Does BPG require an inspection prior to issuing coverage?
Most times items covered in by our warranties do not require prior inspection.
All covered systems and appliances must be in-place and in proper and safe
working order when adding coverage.
So if my dishwasher breaks down and needs to be replaced for $600, all I would
pay is the low trade call fee?
Yes -you just need to call HWS first.
How do I request service?
Call our Customer Service Department toll free at 800-521-2492. Emergency
service is available 24 hours a day, every day of the year. We also accept
non-emergency service requests by fax or by filling out a simple form online.
Who performs the repairs?
BPG Home Warranty Services will dispatch a qualified local service
company, carefully monitor the quality of work, and follow up after service to
ensure satisfaction.
How much is the trade call fee?
Trade call fees range from $30 to $100, depending on the plan selected by the
homeowner.
Can I cover my rental property and my vacation home?
Yes - we only need the homeowner's mailing address for ongoing correspondence.
Are these plans renewable?
Yes - we will notify the homeowner in advance of the expiration date and offer
any renewable plans that are available at the time of renewal.
To find out more about BPG Home Warranty Services, visit the www.bpgwarranty.com,
email us, or call us toll free at (800) 443-5599.
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| Corporate Headquarters: |
BPG Home Warranty
550 North Third Street
Burbank, CA 91502
Toll Free: (800) 443-5599
Phone: (818) 841-2320 | |
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